Telefonica broadband users advised to claim compensation

The Ministry for Commerce and Industry has today advised those affected by last Tuesday’s broadband connection problems with Telefonica to claim compensation.

From the early hours of Tuesday morning thousands of Telefonica’s broadband clients throughout Spain were left without connection. At first Telefonica blamed the problems on software failures but then later on attributed them to a massive electrical storm in Barcelona.

The National Consumers Association (FACUA) has requested that the government open an investigaton into the incident. It has also requested that all broadband clients who were affected receive automatic compensation. FACUA has also complained that Telefonica did not make the problems public until the media demanded clarification. and Wanadoo users were also affected given that these companies rely on Telefonica in order to provide their broadband services.